Return Policy


The items provided by are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the publishers and suppliers referenced.

If it happens that an article is defective or non-compliant, the buyer has 24 months, from the reception of the articles, to request an exchange or a repair, provided that the defects are presumed to exist at the time of delivery. . The buyer undertakes to report as soon as it is found any potential defect likely to engage the manufacturer's legal guarantee of conformity.

The buyer benefits from a period of 30 days during which he has the right to withdraw from his purchase for whatever reason. Return costs remain the responsibility of the buyer.

The customer must return the new items, not consumed in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging imperatively and with the corresponding invoice ). In such a situation, the buyer must send proof of the defect(s) to (description and photos attached).

In the event of exercise of the right of withdrawal, Printadeco is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

Any personalized or incomplete article or obviously used, or damaged (including during the transport of the return) will not be refundable.

Before any return, the customer must contact Printadeco by email at

The return shipping costs are then your responsibility.

In the event of a refund, we guarantee that it is made within a period of less than or equal to 14 days following the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.